Privacy Policy

This Privacy Policy describes the policies of Olive & Oak Carpentry Ltd, regarding the collection, use and disclosure of your information that we collect when you use our website (elsdonandsons.co.uk) (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 365 days from when the revised Policy is posted and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

We will collect and process the following personal information about you:
1. Name
2. Email address
3. Phone number
4. Home or property address (for quotes and installations)
5. Details of your project requirements

We will use the information that we collect about you for the following purposes:
6. To provide you with quotes and estimates
7. To manage and fulfil your orders and installation appointments
8. To communicate with you about your enquiry or project
9. Marketing and promotional communications (where you have consented)
10. To improve our website and customer experience

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
11. Analytics providers (e.g. Google Analytics) to help us understand website usage
12. Suppliers or tradespeople engaged to assist with your flooring installation, where necessary

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Under UK GDPR and applicable data protection law, you may have the right to:
13. Access and receive a copy of your personal data
14. Rectify or erase your personal data
15. Restrict or object to the active processing of your data
16. Request that your personal data is ported to another entity
17. Withdraw any consent you have provided to us to process your data
18. Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, you can write to us at sales@elsdonandsons.co.uk. We will respond to your request in accordance with applicable law. You may opt out of direct marketing communications at any time by clicking the unsubscribe link in any of our emails or by emailing us directly.

We will retain your personal information for 2 years after you submit your data or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping and reporting in accordance with applicable law, or for other legitimate reasons such as enforcement of legal rights or fraud prevention. Residual anonymous information and aggregate information, neither of which identifies you directly or indirectly, may be stored indefinitely.

When someone visits elsdonandsons.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to understand things such as the number of visitors to various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

A cookie is a small text file containing information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies allow us to analyse our site traffic patterns. They do not give us access to your computer or to any information beyond what you provide to us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want to restrict or disable cookie handling. If you disable cookies, you can still view the publicly available information on our website.

To learn more about how we use cookies and your choices in relation to tracking technologies, please refer to our Cookie Policy.

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy practices of any third parties, including any third party operating any website or service accessible via a link on our Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

If you have any queries or concerns about the processing of your information, or wish to exercise any of your rights, please contact us using the details on our contact page.

We will address your concerns in accordance with applicable data protection law.